KD
Kelz D

1 reviews | Active since Jan 2014

04 Nov 2016, 09:11

No Delivery – Absolutely pathetic

<p>Everything was finalized yesterday and I received a message saying I need to call ********** 415 to finalize and fulfillment is IMMEDIATE. At 09:44 I spoke to a lady who confirmed the sms and said that as she drops the call someone from contracts will call me to fulfill and it will be IMMEDIATE. Nobody called so I called back 20 minutes later. I stayed on hold the entire day. I can attach all my records as proof. Literally the entire day. It is 09:08 the next day and there has been no fulfillment. Still still nothing. I Spoke a lady She tells me she just needs to confirm income on the system and she’ll call me back in 20 minutes and she doesn’t. Over an hour later I try calling her back and I email her numerous times and nothing</p> <p>This is ridiculously unacceptable. It’s like forcing people to do their jobs. And still, they do a **** poor job. This is not immediate and I wish I had gone with another service provider instead. This is disgusting. Will someone please confirm the damn income & execute</p>

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Replies (2)
DirectAxis
DirectAxis's reply04 Nov 2016, 09:29
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.

DirectAxis
DirectAxis's reply09 Nov 2016, 12:09
Official

Hello, we're pleased that you're happy with the manner in which your concerns have been dealt with and settled. Thank you for getting in touch!