CM
Claire M
1 reviews | Active since Aug 2015
02 Dec 2021, 12:19
No customer service response
I received an SMS stating that Direct Axis is changing my EFT DATE to the 15 December. I tried calling them but the line was so bad that I couldn't hear anything. I resorted to emailing customer care and Ï received an automated message that someone will get back to within 24 to 48 Hours. It has been a week now and no one has contacted me. My salary does not get paid on the 15 December and there wont be funds for them to deduct.
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DirectAxis's replyOfficial
02 Dec 2021, 14:20Hello Claire, Thank you for the feedback. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We've escalated your query to our Accounts Team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply02 Dec 2021, 14:20
Official
Hello Claire, Thank you for the feedback. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We've escalated your query to our Accounts Team and a consultant will be in touch with you. Team DirectAxis