NO Customer service from Direct Axis... NONE! ZERO!
Direct Axis has No client service at all! Sometimes you get through, only to be transferred to several *********** employees. Or the call gets dropped after 20 plus minutes. I wish, I really wish someone can resolve my query. I was given a covid19 loan to cover the 3 months for both my DIRECT AXIS and Wesbank Cashpower loans. But my insurance also covered the 3 months. So my loans were paid double. Can we cancel the Covid19 loan or what happens next. I app**** for refund but no response. If I must add up airtime and my own time spend the last 2 weeks to try and resolve the matter, you will be shocked. And no response as yet...... Unbelievable!
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DirectAxis's replyOfficial
28 Aug 2020, 10:57Hello Andy, We’ve received your review. Please accept our humble apologies for the difficulties you have experienced. We have requested our relief support team to have this rectified for you. We'll keep you in the loop until everything has been taken care of. Team DirectAxis
DirectAxis's reply28 Aug 2020, 10:57
Official
Hello Andy, We’ve received your review. Please accept our humble apologies for the difficulties you have experienced. We have requested our relief support team to have this rectified for you. We'll keep you in the loop until everything has been taken care of. Team DirectAxis
's updateReviewer Update
31 Aug 2020, 16:30Still no reply. Same as always. Call center does not answer. I've send emails, Facebook and Twitter. No reply. I've send emails to Nicky Hill. No reply. I've send a complaint to your complaints department. No reply. Is there one person working for Direct Axis who can pick up a phone and call me with results.. Or is it really too much to ask for
's update31 Aug 2020, 16:30
Reviewer Update
Still no reply. Same as always. Call center does not answer. I've send emails, Facebook and Twitter. No reply. I've send emails to Nicky Hill. No reply. I've send a complaint to your complaints department. No reply. Is there one person working for Direct Axis who can pick up a phone and call me with results.. Or is it really too much to ask for