DB
Dylan B
1 reviews | Active since Sept 2020
03 Sept 2020, 16:03
No customer service!!!! FFS!!
Tried to contact them for over 3 weeks now! Eventually someone answers....Explained to them that I app**** foe COVID relief in April and they still deducted MAY,JUNE and July from my account!!! Now I'm sitting with another loan from FNB that paid them on behalf of me for the 3 months and I paid them!!!!!
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
04 Sept 2020, 09:30Hello Dylan, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to get through to the call centre. We will have the matter investigated and resolved in a timeous manner and have escalated your review to our COVID-19 support team. Team DirectAxis
Best regards,
DirectAxis's reply04 Sept 2020, 09:30
Official
Hello Dylan, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to get through to the call centre. We will have the matter investigated and resolved in a timeous manner and have escalated your review to our COVID-19 support team. Team DirectAxis
Best regards,