JC
Jennifer Chinn-Samuel
1 reviews | Active since Mar 2021
14 Mar 2021, 12:49
No customer service
My husband was contacted by a employee if Direct Axis Mrs Rene Grove who informed him that they would be refunding him back R1200.00. She asked for proof of residence, 3 months Bank statement and copy of his ID. Then they sent the money to NPDA which is a company we never heard of. We contacted her again and she been promising to refund the back into his account for the last 2 months now. She keeps promising that the money will be in his bank account by the end of the week but still nothing.
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DirectAxis's replyOfficial
15 Mar 2021, 08:49Hello Jennifer Chinn-Samuel, Thanks for reaching out to us. Please accept our humble apologies for the delay in getting the refund paid out to your husband. You will be happy to know that the refund was paid out on the 12/03/2021. This should reflect in his bank account within 24 – 48 hours. Kindly confirm receipt when he receives the payment. Team DirectAxis
DirectAxis's reply15 Mar 2021, 08:49
Official
Hello Jennifer Chinn-Samuel, Thanks for reaching out to us. Please accept our humble apologies for the delay in getting the refund paid out to your husband. You will be happy to know that the refund was paid out on the 12/03/2021. This should reflect in his bank account within 24 – 48 hours. Kindly confirm receipt when he receives the payment. Team DirectAxis