SM
Sophie M
1 reviews | Active since Oct 2020
18 Oct 2020, 03:54
No Customer Service
I have a pending issue with DA since January 2020. I emailed the Complaints department and lreceived an email in May 2020 regarding with assurance that they will resolve the matter. To date 10months later issue is pending despite follow up emails sent to chase Direct Axis. In short, Direct Axis does not Treat Customers Fairly as the lack of engagement is reflective of that.
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DirectAxis's replyOfficial
19 Oct 2020, 10:12Hello Sophie,
Thanks for reaching out to us.
We are extremely sorry about the delay in resolving your query. We care about our customers and always try to provide them with excellent service.
We have escalated the matter to our recoveries department to ensure you receive assistance as soon as possible.
We will keep you in the loop until the matter at hand is resolved.
Kind Regards.
DirectAxis's reply19 Oct 2020, 10:12
Official
Hello Sophie,
Thanks for reaching out to us.
We are extremely sorry about the delay in resolving your query. We care about our customers and always try to provide them with excellent service.
We have escalated the matter to our recoveries department to ensure you receive assistance as soon as possible.
We will keep you in the loop until the matter at hand is resolved.
Kind Regards.