No Customer Service/Assistance

During 2014, I lodged a complaint regarding the above service provider, whereby I liaised with Quinita Ryke, and thought that this matter had been resolved. I agreed that I would pay back the monthly premium as well as half of said premium in order to catch up on arrears which I was not paying due to no one sorting out my query. To my surprise, when applying for vehicle finance, found that direct axis had handed me over to attorneys for collection, who have since contacted me. I sent communication to the above, but to date have received no response. I refuse to deal with a collection agency, and have been paying directly into their account. This is totally unacceptable, as it is affecting my credit record.