IZ
Ilze Z
1 reviews | Active since Jan 2020
16 Oct 2020, 10:36
NO CUSTOMER SERVICE
Not answering my emails since July regarding a third party debit order. This morning I receive a sms informing me that I have been handed over. I am furious because I have been trying to rectify the balance with NO assistance from them. I understand we are currently facing issues that nobody was prepared for. But in times like these we should support each other more than ever. I have been trying from my side. But not given the same in return. Highly irritated.
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
16 Oct 2020, 14:57Hello Ilze,
Thanks for reaching out to us.
We apologise for the difficulties you have been experiencing in trying to reach us. Please let us know which email address you used?
We have escalated your matter to our Collections Team in order to assist you.
A consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the difficulties you have been experiencing in trying to reach us. Please let us know which email address you used?
We have escalated your matter to our Collections Team in order to assist you.
A consultant will be in touch with you.
Team DirectAxis
DirectAxis's reply16 Oct 2020, 14:57
Official
Hello Ilze,
Thanks for reaching out to us.
We apologise for the difficulties you have been experiencing in trying to reach us. Please let us know which email address you used?
We have escalated your matter to our Collections Team in order to assist you.
A consultant will be in touch with you.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the difficulties you have been experiencing in trying to reach us. Please let us know which email address you used?
We have escalated your matter to our Collections Team in order to assist you.
A consultant will be in touch with you.
Team DirectAxis
IZ
Ilze Z's updateReviewer Update
16 Oct 2020, 15:59Please send me an email address and I will forward my mail including the one unrelated response I received from a consultant.
IZ
Ilze Z's update16 Oct 2020, 15:59
Reviewer Update
Please send me an email address and I will forward my mail including the one unrelated response I received from a consultant.
IZ
Ilze Z's updateReviewer Update
04 Nov 2020, 16:09And still no assistance whatsoever. No answer to my emails. Really fed-up with this company
IZ
Ilze Z's update04 Nov 2020, 16:09
Reviewer Update
And still no assistance whatsoever. No answer to my emails. Really fed-up with this company