1 reviews | Active since Jul 2016

18 Jul 2016, 12:34

NO CUSTOMER SERVICE

<p>I settled my loan last week as I urgently require a settlement letter for my home loan. After numerous calls i have to date not received a settlement letter.</p> <p>I am a good paying client but yet I receive the worst service.</p>

0
Replies (4)
DirectAxis
DirectAxis's reply18 Jul 2016, 12:56
Official

Hi

Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.

Kind regards,
DirectAxis Customer Relationship Management Team

DirectAxis
DirectAxis's reply18 Jul 2016, 13:58
Official

Hi

We are able to confirm that the matter is resolved.

We have emailed you confirmation thereof. Please confirm receipt.

Kind regards,

DirectAxis Customer Relationship Management Team

's update19 Jul 2016, 06:24
Reviewer Update

Thank you received, your assistance is much appreciated.

DirectAxis
DirectAxis's reply19 Jul 2016, 06:37
Official

Hi

We are happy that we were able to assist you.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,
DirectAxis Customer Relationship Management Team