ST
Stacey T
1 reviews | Active since Dec 2015
31 Dec 2015, 15:16
NO CUSTOMER SERVICE
I had a loan with Direct Axis which went into collection anyway allis settled and I have received my clearance letter and was informed that I need to request the updating of my credit profile to reflect the loan as paid up needs to happen on Direct Axis side.I sent my request to Direct Axis with my clearance letter to Dircet Axis on the 18 December 2015 and received an automated response that a consultant would be in touch with me within 24 hours,well clearly it has been more than 24 hours and still no feedback.I sent a follow up today 31 December 2015 and would like to know if I will ever receive feedback?
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DirectAxis's replyOfficial
31 Dec 2015, 15:30Hello staceytyler,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
DirectAxis's reply31 Dec 2015, 15:30
Official
Hello staceytyler,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team