1 reviews | Active since May 2017
No customer response: Ignore customer/no service/should not be in business
<p>I now have to resort to a social media complaint as DIrectAxis (Sanlam loans) have been ignoring me for 8 days.</p> <p> </p> <p>Since 12 June 2017, I have been emailing / leaving "call me" messages on-line / tried calling DirectAxis about an urgent matter with absolutely NO RESPONSE.</p> <p> </p> <p>Up to this day (20 June 2017), DIrectAxis has ignored all my emails and messages left with Customer Services on Direct Axis for their Claims dept to be in touch with me, have all been ignored.</p> <p> </p> <p>Everytime I sent an email, I used 3 different email addresses : ********** ********** ********** but not one of these Customer-based operators made an effort to respond.</p> <p> </p> <p>What kind of business ignore their customers like this?</p> <p> </p> <p>I am exhausted trying to get a reponse from you. Is this how you treat your existing customers?</p> <p> </p> <p>This serves as a warning for potential customers to be careful going into business with you.</p>
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you. Team DirectAxis
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you. Team DirectAxis
The matter is not resolved just because you say so - it then appears that you will say anything to save face, even if it is FALSE.
Following the Hello Peter complaint (my option as direct attempts to get ANYTHING from you in lieu of customer service had NO result), I had one phone call, sent my info and since then NOTHING again.
I seems as if NO SERVICE is your motto. You are only interested in getting loans on the book. What happens after that is NOT YOUR BUSINESS.
I tried to get my original review this morning but got lost in a tsunami of complaints about DirectAxis. How do you live with yourself when you review what people say about you and that it is all SO BAD???
I really hope prospective lenders read these reviews and decide NOT TO DO BUSINESS WITH YOU as you are not deserving of any business - old and new.
I forwarded an email to the team to the ********** at 12:12 - do review that. This is an email which you published on this app in response to a complaint from another client. Why is it not read and responded to then? I have been emailing that email since 12 June 2017. Today is 29 June 2017 and I have not heard anything from you.
I do regret ever doing business with DirectAxis - you are really not a company anyone should ever deal with.
This is very negative but it is ALL deserving - there is really nothing good to say about you at this point.
The matter is not resolved just because you say so - it then appears that you will say anything to save face, even if it is FALSE.
Following the Hello Peter complaint (my option as direct attempts to get ANYTHING from you in lieu of customer service had NO result), I had one phone call, sent my info and since then NOTHING again.
I seems as if NO SERVICE is your motto. You are only interested in getting loans on the book. What happens after that is NOT YOUR BUSINESS.
I tried to get my original review this morning but got lost in a tsunami of complaints about DirectAxis. How do you live with yourself when you review what people say about you and that it is all SO BAD???
I really hope prospective lenders read these reviews and decide NOT TO DO BUSINESS WITH YOU as you are not deserving of any business - old and new.
I forwarded an email to the team to the ********** at 12:12 - do review that. This is an email which you published on this app in response to a complaint from another client. Why is it not read and responded to then? I have been emailing that email since 12 June 2017. Today is 29 June 2017 and I have not heard anything from you.
I do regret ever doing business with DirectAxis - you are really not a company anyone should ever deal with.
This is very negative but it is ALL deserving - there is really nothing good to say about you at this point.
Hello, please accept our sincerest apologies. We’d like to assist as soon as possible, so please email us your documentation to ***. Team DierctAxis
Hello, please accept our sincerest apologies. We’d like to assist as soon as possible, so please email us your documentation to ***. Team DierctAxis