NO CUSTOMER CARE WHAT SO EVER

<p>Good Day</p> <p><br />I would like to express how disappointed I am in Direct Axis I have been a client for a few years now never once did I default with payment, I called in this month to say that my salary will be paid late I had made an arrangement for the debit order to go off on the 9 July unfortunately my money only reflected that afternoon, I then called and sent emails where no one was giving me answers until a lady had called me and assisted me with bank details where I did a eft into the account on the 11 July I have standard bank account therefore I sent proof of payment. But yet I still received so many calls for my debit order after sending proof of payment over 6 emails, I have been a loyal client all these years only to find out the loan I have been approved for is now declined because no one wanted to assist with the eft payment, is this customer care?</p> <p><br />Go back on your records, this is disgusting you annot speak to one person and no notes are made you have to receive 20 calls a day after sending p roof of payment, you should consider looking after loyal clients because I called in to say my payment will be late no service at all!!</p>