PP
Pierre P
1 reviews | Active since Apr 2020
23 Jul 2020, 15:02
No Custoemr care at all and no Feedback at all!!
As per the many bad reports you already see on hellopeter, I am also one very unhappy client of theirs!! All I want to do is get a settlement amount in order to close my account with them. I have called in numerous times and I hold forever! the one time I did get through I was told to give my email details and they would email me the settlement letter. I have waited over a week now with no email response. I have tried emailing their customer care and tried calling again with no luck at all.. All I want to do is settle my account but I get no assistance at all from their staff!!!!! After this customer service I will honestly never recommend or use Direct Axis again..
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DirectAxis's replyOfficial
23 Jul 2020, 16:57 Hello Pierre, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We’ve implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays in responses from our agents and systems. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply23 Jul 2020, 16:57
Official
Hello Pierre, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We’ve implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays in responses from our agents and systems. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis