No Credit Bureau updates and handed over loan being paid

Good day, Direct Axis

I was granted a loan a while back and fell behind on my payment due to personal circumstances. The loan account was sold to CSS.

I have been making payments monthly from July 2020 - 15 000 July & Aug; 5 000 September; October & November; 2 500 every month since.

I have requested statements from CSS who say they are only a collection company and only Direct Axis can provide that - I receive monthly reminders for payments from Direct Axis. I have asked why my account in not updated on the credit bureau to reflect that i am making payments and reflect the correct outstanding amount and I was told this will only happen when I settled my account by Direct Axis Legal Department. CSS told me that only Direct Axis can update my credit record to reflect my monthly payments. I checked my credit record this week:

Monthly instalment is shown as R79 000. Outstanding amount is shown as R118 000

This has blocked everything in my life and it is being paid monthly but my credit worthiness is not getting better because: - They refuse to be honest and reflect my monthly payments at the credit bureau - The correct outstanding amount at the credit bureau - A monthly statement for me to track my progress.