TK
Tommy K
1 reviews | Active since Feb 2019
29 Jun 2020, 11:05
No Covid assistance from DirectAxis
I'm utterly disgusted with DirectAxis attitude. As a company that positioned itself as a champion for assisting customers who experience loss of income during the lockdown period, their professionalism leaves a lot to be desired. I submit my request to them, with all supporting documents on 16 April & still awaiting an outcome. No one ever bothered providing feedback.
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
29 Jun 2020, 13:23Hello Tommy, We have received your review. Apologies, this isn't the experience we aim to provide. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply29 Jun 2020, 13:23
Official
Hello Tommy, We have received your review. Apologies, this isn't the experience we aim to provide. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis