No COVID-19 cash-flow relief despite your "commitment"

I have been affected by the COVID-19 pandemic and have followed the requirements on Direct Axis' website to apply to relief 10 days ago.

---------- Forwarded message --------- From: Kaveek Jimmy <***> Date: Mon, Apr 20, 2020 at 11:59 AM Subject: COVID-19 relief To: <***>

I provided proof of temporary salary cuts and change of salary date. Not only did they still attempt to take the money before the 25th but have been phoning me none stop. When I do answer they remain quite till I drop the call.

This morning when I did speak to someone was rudely told there is money outstanding. When I asked why my application was not reviewed let alone granted, I had the phone put down in my ear.

Thank you for making my life even more stressful during trying times, not keeping to your commitment to help affected people and for hiring rude *********** staff.