HC
Heidi C
1 reviews | Active since Feb 2019
03 Aug 2021, 10:12
No correspondence
I have been trying to get hold of them for 3 months. The telephone line does not connect and emails are not responded to.
If the business are receiving the complaint I urgently require assistance
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
03 Aug 2021, 10:56Hello Heidi, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply03 Aug 2021, 10:56
Official
Hello Heidi, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
HC
Heidi C's updateReviewer Update
03 Aug 2021, 16:19Thank you the claims department phoned me. Unfortunately they were unable to assist. I have to stop the debit order as I am unemployed. I was transfered to customer service and hung up after holding on for 30 minutes. Please get the correct department to phone me
HC
Heidi C's update03 Aug 2021, 16:19
Reviewer Update
Thank you the claims department phoned me. Unfortunately they were unable to assist. I have to stop the debit order as I am unemployed. I was transfered to customer service and hung up after holding on for 30 minutes. Please get the correct department to phone me
DirectAxis's replyOfficial
03 Aug 2021, 16:41Hello Heidi, We're pleased to confirm that Pumlela from our Claims Team has been in contact with you. If you require further assistance, please let us know. Team DirectAxis
DirectAxis's reply03 Aug 2021, 16:41
Official
Hello Heidi, We're pleased to confirm that Pumlela from our Claims Team has been in contact with you. If you require further assistance, please let us know. Team DirectAxis
HC
Heidi C's updateReviewer Update
03 Aug 2021, 16:45Please read my last response
HC
Heidi C's update03 Aug 2021, 16:45
Reviewer Update
Please read my last response