LS
Lynne S

1 reviews | Active since Mar 2020

28 Jul 2016, 12:14

NO CONTACT WITH ME, IGNORING ME FLAT OUT, NO LOAN

<p>WHY HAS NO ONE PHONED ME BACK? HOW LONG HAVE I BEEN WAITING FOR MY LOAN TO BE FINALISED? </p>

0
Replies (3)
DirectAxis
DirectAxis's reply28 Jul 2016, 13:29
Official

Hi

We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.

A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.

Kind regards,
DirectAxis Customer Relationship Management Team

LS
Lynne S's update28 Jul 2016, 14:43
Reviewer Update

I asked you to call me and no one has called!

DirectAxis
DirectAxis's reply29 Jul 2016, 07:00
Official

Hi

We are able to confirm that your application has been banked.

We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,
DirectAxis Customer Relationship Management Team