No compromise or compassion

I moved my debit order date from the 26th to the 15th, called and email as they requested. After the 2nd time it bounced because they did not move it. I canceled it at the bank. Phoned and emailed to make arrangements but never got hold of them. Also app**** for unemployment insurance on my loan but because I was retrenched within the 3 months they declined. Asked if they could help me any other way as I was retrenched in 2017 and never expected it to happen again. Still no. Then they finally contacted me to tell me they have handed me over. And sent 'proof' that they did move the bebt order date - so I sent my bank statements of Jan, Feb, March that show they Still debited it on the 26th. Now I hear nothing back from them AGAIN.