EvdM
Eugene van der Merwe
1 reviews | Active since Jun 2019
03 Aug 2020, 14:35
No communication to settle loan.
All went well until I tried to settle my loan. We have endutlred 3 hours of "hold the line" and sent e-mails. Just to get a settlement amount. Now 3 weeks later they still deducted an installment and still no call from Direct Axis. We told them on the mail that our number has changed but still no correspondence.
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Replies (2)
DirectAxis's replyOfficial
03 Aug 2020, 15:35Hello Eugene, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply03 Aug 2020, 15:35
Official
Hello Eugene, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
06 Aug 2020, 17:04Hello Eugene, we pleased to confirm that your account is now closed. We've emailed you a paid up letter to the address we have on record, please let us know once you've received it. Team DirectAxis
Best regards,
DirectAxis's reply06 Aug 2020, 17:04
Official
Hello Eugene, we pleased to confirm that your account is now closed. We've emailed you a paid up letter to the address we have on record, please let us know once you've received it. Team DirectAxis
Best regards,