No Communication, No response- Direct Axis

I settled my account on 03 March 2016 after getting a settlement quote from the Wesbank online interface.<br> I transferred the money, emailed Direct axis as per their instructions on the Settlement quote and no response.<br> Now 4 days have lapsed and still no reply.<br> I am sure if I owed them arrears they would be all over me like flies on 'u know what'.<br> <br> I have even Sent them a mail today requesting a read receipt, got the auto receipt request I sent, but no contact from them!!<br> <br> Guys this is first and the last time I do business with you, poor administration services (Which we pay for!!)