IM
Ismail M
1 reviews | Active since May 2018
03 Nov 2021, 14:49
NO COMMUNICATION!!!
Absolute **** service!! No feedback!! Constantly put on hold!! Blown through almost R1000 Airtime waiting on call for help!! Conflicting information provided from Sanlam and Direct Axis! Don't ever use this company!!!!
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DirectAxis's replyOfficial
03 Nov 2021, 16:27Hello Ismail, Thanks for reaching out to us. Please accept our apologies for the lack of communication and feedback from our end. We are sorry that you feel this way about our company. We will do our best to ensure that we rebuild and regain your trust. We have escalated the matter to our Customer Care Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply03 Nov 2021, 16:27
Official
Hello Ismail, Thanks for reaching out to us. Please accept our apologies for the lack of communication and feedback from our end. We are sorry that you feel this way about our company. We will do our best to ensure that we rebuild and regain your trust. We have escalated the matter to our Customer Care Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis