LvdM
Lorette van der Merwe
1 reviews | Active since Jan 2015
08 Nov 2021, 15:57
No communication
I have been unsuccessful in getting a statement from Call-Direct (managed by DirectAxis) for more than a year. According to statements on my bank account the balance has been zero for several months now and is in fact now showing an excess, but the debit order is still being effected. When you call, you are transferred to Customer Care upon which the call is dropped. I have sent no less than 5 emails to which I have not received any reply. I have requested call backs through their website to no avail. How does one get any reaction?
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Replies (3)0
Replies (3)
DirectAxis's replyOfficial
08 Nov 2021, 17:00Hello Lorette,
Thank you for reaching out to us.
Apologies for the inconvenience caused in the process of trying to get your account closed. Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call. Team DirectAxis
Thank you for reaching out to us.
Apologies for the inconvenience caused in the process of trying to get your account closed. Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call. Team DirectAxis
DirectAxis's reply08 Nov 2021, 17:00
Official
Hello Lorette,
Thank you for reaching out to us.
Apologies for the inconvenience caused in the process of trying to get your account closed. Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call. Team DirectAxis
Thank you for reaching out to us.
Apologies for the inconvenience caused in the process of trying to get your account closed. Our teams are currently dealing with your query. We have also asked a consultant from our support team to give you a call. Team DirectAxis
LvdM
Lorette van der Merwe's updateReviewer Update
10 Nov 2021, 08:37I have received a statement. However, not all payments are reflected on it. I sent an email with proof of payment. The only response was an automated generic email that someone would get back to me. This is probably the same "consultant" mentioned in their reply above. He/she does not exist!!!
LvdM
Lorette van der Merwe's update10 Nov 2021, 08:37
Reviewer Update
I have received a statement. However, not all payments are reflected on it. I sent an email with proof of payment. The only response was an automated generic email that someone would get back to me. This is probably the same "consultant" mentioned in their reply above. He/she does not exist!!!
LvdM
Lorette van der Merwe's updateReviewer Update
12 Nov 2021, 14:20Judging by the fact that nobody has contacted me yet, your customer care team does not care about your customers at all. I am receiving inane emails that do not have any relevance to my enquiry. In fact, I am now considering legal action. Perhaps your will respond to a court order.
LvdM
Lorette van der Merwe's update12 Nov 2021, 14:20
Reviewer Update
Judging by the fact that nobody has contacted me yet, your customer care team does not care about your customers at all. I am receiving inane emails that do not have any relevance to my enquiry. In fact, I am now considering legal action. Perhaps your will respond to a court order.