cL
carlin L
1 reviews | Active since Jan 2014
25 Jan 2021, 11:11
No Client service
My loan has been settled but another deduction was done today. I sent an email to query this and I was asked for proof of payment. This after I sent a statement received from DirectAxis to show no amount owing. I called a few times today and keep getting transferred with no one actually assisting me.
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Replies (3)
DirectAxis's replyOfficial
25 Jan 2021, 11:57Hello Carlin, Thanks for reaching out to us. Please accept our apologies for the difficulties you’ve been experiencing, we understand your frustration. We have escalated the matter to our Escalations Team so that they can look into your query and log for urgent closure on the account. As soon as we receive the proof of payment we can log for the refund that is due to you. We will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's reply25 Jan 2021, 11:57
Official
Hello Carlin, Thanks for reaching out to us. Please accept our apologies for the difficulties you’ve been experiencing, we understand your frustration. We have escalated the matter to our Escalations Team so that they can look into your query and log for urgent closure on the account. As soon as we receive the proof of payment we can log for the refund that is due to you. We will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's replyOfficial
25 Jan 2021, 13:41Hello Carlin, Our Escalations Team has confirmed that they have been in touch with you and advised that we are currently waiting on the debit order to reflect so that we can log for the refund to be paid out to you. We will let you know once everything is sorted. Team DirectAxis
DirectAxis's reply25 Jan 2021, 13:41
Official
Hello Carlin, Our Escalations Team has confirmed that they have been in touch with you and advised that we are currently waiting on the debit order to reflect so that we can log for the refund to be paid out to you. We will let you know once everything is sorted. Team DirectAxis
DirectAxis's replyOfficial
28 Jan 2021, 12:38Hello Carlin, We are happy to confirm that your query has been resolved. Your account has been closed and your refund has been logged. Please be advised that refunds can take up to 10 business days but we will let you know as soon as the money is paid into your bank account. Team DirectAxis
DirectAxis's reply28 Jan 2021, 12:38
Official
Hello Carlin, We are happy to confirm that your query has been resolved. Your account has been closed and your refund has been logged. Please be advised that refunds can take up to 10 business days but we will let you know as soon as the money is paid into your bank account. Team DirectAxis