No authorisation to debit my account for more than the monthly amount.

Item: DirectAxis
Rating: 1
Author: Alice R

On Friday I called to speak to a manager as the consultant could not explain why R130 more was debited from my account for the loan!

The explanation of pro rata DOES NOT MAKE SENSE!

After changing my debit order in January I received a statement showing what I will be paying for the rest of the loan agreement and NO WHERE did it show or explain a pro rata amount!

It is now two working days later and I have not received an e-mial or a call from ANYONE from DirectAxis?

This is now the second AWEFUL experience I have with DirectAxis when dealing with customer services.

I WANT TO KNOW WHY MORE MONEY WAS DEBITED FROM MY ACCOUNT WITHOUT MY PERMISSION?

Helpful (0)

Replies (3)

DirectAxis's replyOfficial

27 Feb 2018, 15:33

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. Alternatively please do call us on *** or if you’d prefer email us at ***. Team DirectAxis

DirectAxis's reply27 Feb 2018, 15:33

Official

Alice R's updateReviewer Update

27 Feb 2018, 15:40

Good day, I wait no less than 20 minutes on the above number which makes this even more frustrating. Your e-mail service also only take two days to respond. Level of service is really poor.

Alice R's update27 Feb 2018, 15:40

Reviewer Update

Good day, I wait no less than 20 minutes on the above number which makes this even more frustrating. Your e-mail service also only take two days to respond. Level of service is really poor.

DirectAxis's replyOfficial

18 May 2018, 12:19

Hello, it’s proving difficult to reach you. We’d like to assist as soon as possible, so please do call us on *** or if you’d prefer email us at ***. Team DirectAxis

DirectAxis's reply18 May 2018, 12:19

Official

Hello, it’s proving difficult to reach you. We’d like to assist as soon as possible, so please do call us on *** or if you’d prefer email us at ***. Team DirectAxis