No assistance regards my settlement letter

Firstly I'm blacklist and can't a job. I called many times yesterday the 6th of February to get a settlement letter on the loan is took out at direct axis sanlam. I spend most of my times yesterday calling direct axis for this letter. Direct axis passing the bug and let me phone the attorneys mbd in Johannesburg for my settlement letter and customer friend in Durban for nothing. I called direct axis in die prover, I spoke to a lady in the customer with the name Roxy who was not polite, impatient, no intellect and rude. Mrs Carmelita Adams promised me that I will get my settlement letter before the end of business yesterday and I'm still waiting on it. This morning again same story, direct axis harresting the customers to make payment on the accounts and don't give assistance. I dealt with a lot of *********** people at direct axis yesterday and their customer service are bad.