JM
Jabulephiwe M
1 reviews | Active since Jul 2014
06 Jun 2020, 21:38
No assistance provided
I have been trying to get hold of someone to assist me at direct axis with a loan they say I owe them to no avail.. I have called all 3 the 0861, 021 & 0860 numbers in their website but nothing and yet on their website they say they are open for business Mon-Sunday.. I guess that is called false adverti*****t..
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DirectAxis's replyOfficial
08 Jun 2020, 09:17 Hello Jabulephiwe, We have received your review. Apologies for the unpleasant experience and delay in assisting you. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we have escalated your feedback to our support team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply08 Jun 2020, 09:17
Official
Hello Jabulephiwe, We have received your review. Apologies for the unpleasant experience and delay in assisting you. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we have escalated your feedback to our support team and a consultant will be in touch with you. Team DirectAxis