BD
Bennie D
1 reviews | Active since Jun 2015
17 May 2020, 04:17
No assistance on payment holiday
I have send an email to DirectAxis on the 20th of April to apply for a payment break/holiday on my personal loan I have with them because of a salary cut I have...... Its been 3-4 weeks now and still no answer or feedback from DirectAxis after several emails and phone calls..... All I get from them is the call will be noted and escalated to where I don't know because nothing happens after that..... But still you debit my account and I must smile.. I just see it as sad and extremely unprofessional that they don't try harder to resolve their loyal customer problem quicker....
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Replies (3)0
Replies (3)
DirectAxis's replyOfficial
18 May 2020, 09:11Hello Bennie,
We have received your review.
Apologies, this isn't the experience we aim to provide.
We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time.
We will follow up with our COVID-19 support team and will feedback as soon as possible.
Team DirectAxis
DirectAxis's reply18 May 2020, 09:11
Official
Hello Bennie,
We have received your review.
Apologies, this isn't the experience we aim to provide.
We care about our customers and we are trying our best to be able to assist all of those who are experiencing additional financial difficulties at this time.
We will follow up with our COVID-19 support team and will feedback as soon as possible.
Team DirectAxis
BD
Bennie D's updateReviewer Update
18 May 2020, 21:56Good day
I to my surprise got a phone call from DirectAxis today to confirm that my payment has been put on hold (still waiting for the confirmation email though as promised on the phone). I honestly did not expect them to get back to me so quickly taking how long I have been struggling to come right in the beginning.
So for that I must say well done on getting back to me so quickly much appreciated!!... just whish it was done so quickly in the first time.
Thank you again.!
Regards
I to my surprise got a phone call from DirectAxis today to confirm that my payment has been put on hold (still waiting for the confirmation email though as promised on the phone). I honestly did not expect them to get back to me so quickly taking how long I have been struggling to come right in the beginning.
So for that I must say well done on getting back to me so quickly much appreciated!!... just whish it was done so quickly in the first time.
Thank you again.!
Regards
BD
Bennie D's update18 May 2020, 21:56
Reviewer Update
Good day
I to my surprise got a phone call from DirectAxis today to confirm that my payment has been put on hold (still waiting for the confirmation email though as promised on the phone). I honestly did not expect them to get back to me so quickly taking how long I have been struggling to come right in the beginning.
So for that I must say well done on getting back to me so quickly much appreciated!!... just whish it was done so quickly in the first time.
Thank you again.!
Regards
I to my surprise got a phone call from DirectAxis today to confirm that my payment has been put on hold (still waiting for the confirmation email though as promised on the phone). I honestly did not expect them to get back to me so quickly taking how long I have been struggling to come right in the beginning.
So for that I must say well done on getting back to me so quickly much appreciated!!... just whish it was done so quickly in the first time.
Thank you again.!
Regards
DirectAxis's replyOfficial
19 May 2020, 09:50Hello Bennie,
Thank you for your positive feedback. It’s always great to hear from a happy customer.
If for any reason you require further assistance, please don’t hesitate to contact us again.
Team DirectAxis
DirectAxis's reply19 May 2020, 09:50
Official
Hello Bennie,
Thank you for your positive feedback. It’s always great to hear from a happy customer.
If for any reason you require further assistance, please don’t hesitate to contact us again.
Team DirectAxis