JV
Jacques V

1 reviews | Active since Feb 2020

10 Aug 2020, 14:08

NO ANSWERS NO FEEDBAC****!

For some reason you have stopped the debit order from my account! Now on my statement it shows that I have a amount in arrears! The banking details on the statement differs from the one you provide when you call the number provided for arrears so how am I supposed to make a manual payment if I have no idea as to which account is the correct one.

I have sent email after email for more than a week with no response, call after call with no answer on any of the number you provide, just the automated answering.

I am getting no response from you and I really hope this does not have a negative effect on my credit rating because of your poor customer service.

You don't even deserve the 1 star.....

PATHETIC!!!!!!!!

0
Replies (1)
DirectAxis
DirectAxis's reply11 Aug 2020, 15:41
Official
Hello Jacques,  We’ve received your review.  Please accept our humble apologies for the difficulties you have experienced.  We will look into this immediately and will be in touch with you as soon as we've gathered more information.  Team DirectAxis