AR
Ashleigh R
1 reviews | Active since Feb 2013
13 Jul 2016, 10:10
No Answer To Request
<p>I have sent numerous emails to directaxis informing you on my banking details change. To date no reply. Appauling that I have to beg to pay you guys. Should i miss one payment then my credit record is stuffed. Please email me urgently to get this sorted out. I am out of the country at the moment. Correspondence should be via email.</p>
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
13 Jul 2016, 11:29Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply13 Jul 2016, 11:29
Official
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's replyOfficial
13 Jul 2016, 12:37Hi
We are able to confirm that your request has been updated.
We are pleased that we could assist you and resolve the matter.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply13 Jul 2016, 12:37
Official
Hi
We are able to confirm that your request has been updated.
We are pleased that we could assist you and resolve the matter.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,