MR
Melanie R
1 reviews | Active since Mar 2010
26 Feb 2015, 11:14
NO ANSWER FOR 4 DAYS
FOR 4 DAYS WE HAVE BEEN TRYING TO GET A HOLD OF SOMEONE AT THE SETTLEMENT DEPARTMENT. EACH TIME WE CALL, WE HOLD ON FOR 20 MINUTES AND NO ONE ANSWERS. EVEN THEIR INTERNAL DEPARTMENTS ARE NOT ABLE TO GET A HOLD OF THEM. PEOPLE FROM THE SALES DEPARTMENT KEEP TAKING MESSAGES, YET NO ONE CALLS OR ACTIONS OUR REQUEST. I AM SICK OF THIS!!!, WE WANT TO SETTLE THIS ACCOUNT!!! AND WANT A LETTER TODAY!!!.
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
26 Feb 2015, 11:17Hello melman,
Thank you for bringing this to our attention. We have escalated the matter internally and a consultant will be in touch to assist you further.
Kind regards
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter internally and a consultant will be in touch to assist you further.
Kind regards
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply26 Feb 2015, 11:17
Official
Hello melman,
Thank you for bringing this to our attention. We have escalated the matter internally and a consultant will be in touch to assist you further.
Kind regards
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter internally and a consultant will be in touch to assist you further.
Kind regards
Direct Axis Customer Relationship Management Team
Best regards,