No Answer - always escalating the query to where I don't know

Hallo

I have app**** for the payment relief option from you guys on the loan I have. I've sent through all the documents required and received an email back to say all was received. All this was done on the 14th of April 2020.

I have been phoning non-stop to get an answer whether this has been approved or not, no one can give me any clear indication as to what is going on. When I phone all they can say is that they have sent an email, to where I don't know cause whomever they sending it to is not doing anything about it.

No answers from anyone, no can give you direction as to what's going on. All they can say is "I've escalated the email" escalated to where????

This has been going on for so long, no one is actually assisting when you phone and some of these consultants are so damn rude.

I understand that you are under severe stress and the workload is crazy with the amount of people applying for relief, but at least when I phone and spend so much time on the phone trying to get through and finally after sometimes holding the line for 25min can that person please assist.

Please can someone get back to me as everytime I phone they tell me to wait 3-5 business days, WELL it's more like 3-5 weeks and still no direction.

Regards

Sonja