EP
Elizabeth P
1 reviews | Active since Sept 2018
04 May 2021, 09:05
No aftercare service.
Furthermore to my original complaint and feedback from Direct Axis, I reveived a call from a lady by the name of Numsa (not sure is avccurate) last week Thursday on my landline whi is also a recorded line. I did ask her to call me back on Friday afternoon as it would me convenient. Guess what.... No further response from Direct Axis. They have no customer relation and just shows they are not into serious business.
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DirectAxis's replyOfficial
04 May 2021, 15:45 Hello Elizabeth, Thank you for the feedback. We apologise that you had such a poor experience, we'll make sure your comments go to the department head. We sincerely appreciate your insight because it helps us build a better customer experience. Our team is currently in the process of having your credit profile updated. We will continue to provide you feedback until the matter has been resolved. Team DirectAxis
DirectAxis's reply04 May 2021, 15:45
Official
Hello Elizabeth, Thank you for the feedback. We apologise that you had such a poor experience, we'll make sure your comments go to the department head. We sincerely appreciate your insight because it helps us build a better customer experience. Our team is currently in the process of having your credit profile updated. We will continue to provide you feedback until the matter has been resolved. Team DirectAxis