JB
Juan B
1 reviews | Active since Dec 2013
15 Aug 2023, 07:43
No after service, useless!
In November 2022 I requested a settlement amount and I paid it in full. Now am blacklisted for some reason. I tried to call them, by they just give other numbers to call or direct you to another department, with NO HELP STILL. I have send my query to the email adress provided by one of the useless agents also, but with no response. This company is in partnership with Sanlam loans and it's clear that they wana give loans but their after service is up to ****, to say least.
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DirectAxis's replyOfficial
15 Aug 2023, 10:32Hello Juan,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
DirectAxis's reply15 Aug 2023, 10:32
Official
Hello Juan,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,