No administration, Inefficient Call centre, No response on Email

I have 2 accounts that are currently opened with Direct axis. The first loan was settled for an amount of R117504.87 on the 14 March 2021. I cannot understand that in over a year, you have not closed this account which now has an outstanding balance of over R5000. You can understand my annoyance of this after paying to you an amount of over R100000. This is now the 5th time that I am emailing this company and probably the hundredth time that I am calling your call centre.

The second loan that I have is with Sanlam. I have called the number provided to me on the statement to no avail. Your call centre agents are rude, unprofessional and inefficient. Today's encounter has been particularly annoying. After trying for a month to be successfully transferred to to a Sanlam consultant, I was connected with someone who told me that my account is in arrears by R200 and he is unable to generate a settlement figure for me. he then transferred me to the collections department who cut my call. I tried the process all over again but could not be transferred to anyone after about 5 times.

Please understand my frustration. All i want to do is be rid of these 2 loans and never have to deal with this level of inefficiency again. Kindly provide me with a settlement figure on my Sanlam loan as well as an explanation as to why I am in arrears after I have paid my account on time.

This is a big company with a very poor reputation and now I can understand why. Your call centre is a joke!!!! How is it possible to have 1 number to contact Direct Axis and Sanlam like this is a lucky packet.

You guys need to be investigated for not allowing people to settle their outstanding amounts by not providing settlement values or emailing us back when we request. Your administration cannot be so poor that in over a year you are still charging me interest on an already settled account. DirectAxis you should be ashamed for taking advantage of people like this!