GP
Gerhardt P
1 reviews | Active since Mar 2014
17 Mar 2021, 17:59
No action to change bankvdetails
I tried to change my banking account details and debit date from DirectAxis for the last 17 days. I phoned x3 your customer client line and were on the phone for for 45 min each time. Not one of your agents could assist me, i wrote email on email on email. Only your automated email rep**** were received that an agent will call me within 48 hours. My first email was on the 5th of March 2021 and still no phone call from one of your agents.
Please note, I will EFT my payment before the end of each month. I will not be liable for any cost due to DirectAxis debit the wrong account. I will not be liable fir any intrest nor legal cost due to your incompetancy. DirectAxis will not adment my credit profile as a late payer or none payer, you will also be held accountable for these cost and actions.
My bank even call you to change the details and you refer them back to me
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
18 Mar 2021, 09:31Hello Gerhardt Thank you for reaching out to us. Apologies for the unpleasant experience you have had with trying to get through to our call centre. We’ll be escalating this matter to our Customer Care Team who will be making contact with you directly to get to the bottom of this. We will also ensure to keep you in the loop about the status of this matter until everything is resolved. Team DirectAxis
DirectAxis's reply18 Mar 2021, 09:31
Official
Hello Gerhardt Thank you for reaching out to us. Apologies for the unpleasant experience you have had with trying to get through to our call centre. We’ll be escalating this matter to our Customer Care Team who will be making contact with you directly to get to the bottom of this. We will also ensure to keep you in the loop about the status of this matter until everything is resolved. Team DirectAxis
GP
Gerhardt P's updateReviewer Update
18 Mar 2021, 18:21Dear DirectAxis ,
I Customer Care agent did phone me the 18th of March 2021, however he was not able to answer or assists in any way and he confirmed that he must contact his Team Leader to assist with this matter.
He however confirmed that the debit order will track my old bank account for the premium and that he cannot change the debit order date nor the banking details. He could not give me any answers who will be liable for the cost and the notification to the Credit Bureau that the debit order return was returned due to insufficient funds.
Please note!!
1. My old bank account can still be debited for the payment for March 2021 on the 20th;
2. Going forward the next debit date must be on the 25th of each month and from my new bank account;
3. If any additional cost, interest or legal cost occurred DirectAxis will be held liable for these cost;
If my credit profile will be negatively influence by DirectAxis incompetency to change my debit order date and bank account details for 15 days, DirectAxis will rectify this matter on your own cost and within 7 working days as I tried everything to change my banking details and debit order date.
Please let a agent contact me ASAP after the debit order on the 20th of March 2021 to change all the details for the April 2021 debit order.
Thank you
I Customer Care agent did phone me the 18th of March 2021, however he was not able to answer or assists in any way and he confirmed that he must contact his Team Leader to assist with this matter.
He however confirmed that the debit order will track my old bank account for the premium and that he cannot change the debit order date nor the banking details. He could not give me any answers who will be liable for the cost and the notification to the Credit Bureau that the debit order return was returned due to insufficient funds.
Please note!!
1. My old bank account can still be debited for the payment for March 2021 on the 20th;
2. Going forward the next debit date must be on the 25th of each month and from my new bank account;
3. If any additional cost, interest or legal cost occurred DirectAxis will be held liable for these cost;
If my credit profile will be negatively influence by DirectAxis incompetency to change my debit order date and bank account details for 15 days, DirectAxis will rectify this matter on your own cost and within 7 working days as I tried everything to change my banking details and debit order date.
Please let a agent contact me ASAP after the debit order on the 20th of March 2021 to change all the details for the April 2021 debit order.
Thank you
GP
Gerhardt P's update18 Mar 2021, 18:21
Reviewer Update
Dear DirectAxis ,
I Customer Care agent did phone me the 18th of March 2021, however he was not able to answer or assists in any way and he confirmed that he must contact his Team Leader to assist with this matter.
He however confirmed that the debit order will track my old bank account for the premium and that he cannot change the debit order date nor the banking details. He could not give me any answers who will be liable for the cost and the notification to the Credit Bureau that the debit order return was returned due to insufficient funds.
Please note!!
1. My old bank account can still be debited for the payment for March 2021 on the 20th;
2. Going forward the next debit date must be on the 25th of each month and from my new bank account;
3. If any additional cost, interest or legal cost occurred DirectAxis will be held liable for these cost;
If my credit profile will be negatively influence by DirectAxis incompetency to change my debit order date and bank account details for 15 days, DirectAxis will rectify this matter on your own cost and within 7 working days as I tried everything to change my banking details and debit order date.
Please let a agent contact me ASAP after the debit order on the 20th of March 2021 to change all the details for the April 2021 debit order.
Thank you
I Customer Care agent did phone me the 18th of March 2021, however he was not able to answer or assists in any way and he confirmed that he must contact his Team Leader to assist with this matter.
He however confirmed that the debit order will track my old bank account for the premium and that he cannot change the debit order date nor the banking details. He could not give me any answers who will be liable for the cost and the notification to the Credit Bureau that the debit order return was returned due to insufficient funds.
Please note!!
1. My old bank account can still be debited for the payment for March 2021 on the 20th;
2. Going forward the next debit date must be on the 25th of each month and from my new bank account;
3. If any additional cost, interest or legal cost occurred DirectAxis will be held liable for these cost;
If my credit profile will be negatively influence by DirectAxis incompetency to change my debit order date and bank account details for 15 days, DirectAxis will rectify this matter on your own cost and within 7 working days as I tried everything to change my banking details and debit order date.
Please let a agent contact me ASAP after the debit order on the 20th of March 2021 to change all the details for the April 2021 debit order.
Thank you
DirectAxis's replyOfficial
19 Mar 2021, 08:33Hello Gerhardt, Apologies for this inconvenience. The naedo tracking is unfortunately something we cannot stop as it has been sent to your account for tracking, Thank you for allowing us to debit your old account one last time. We will continue to monitor your account and as soon as the debit order reflects we will arrange for a consultant to call you to amend the changes. Team DirectAxis
DirectAxis's reply19 Mar 2021, 08:33
Official
Hello Gerhardt, Apologies for this inconvenience. The naedo tracking is unfortunately something we cannot stop as it has been sent to your account for tracking, Thank you for allowing us to debit your old account one last time. We will continue to monitor your account and as soon as the debit order reflects we will arrange for a consultant to call you to amend the changes. Team DirectAxis
GP
Gerhardt P's updateReviewer Update
31 Mar 2021, 18:35A customer client agent did phone me back the 30th of March 2021. She was so rude tome and I told her that I am busy with work and i am not near my laptop to confirm my banking details and all the security questions This rude lady ended the call. My query was not resolve it seems that your agents is *********** to assist. Please note to take off your watch dog system to patrol my bank account. I closed my old account and will EFT the premium to your account on the 25th of each month going for word. Please note that You will be liable for any cost occurs and if a negative payment is recorded against my name due to your incompetence staff
GP
Gerhardt P's update31 Mar 2021, 18:35
Reviewer Update
A customer client agent did phone me back the 30th of March 2021. She was so rude tome and I told her that I am busy with work and i am not near my laptop to confirm my banking details and all the security questions This rude lady ended the call. My query was not resolve it seems that your agents is *********** to assist. Please note to take off your watch dog system to patrol my bank account. I closed my old account and will EFT the premium to your account on the 25th of each month going for word. Please note that You will be liable for any cost occurs and if a negative payment is recorded against my name due to your incompetence staff