Nightmarish#refundrequest

I've settled my personal loan with Sanlam Personal Loans/Direc Axis in February 2019. I over paid the account and expected Direct Axis to process refund and close off account.

Two months down the line and after being transferred to 6 different consultants, I'm being treated like a ******** asking for a refund and to close off account in order for Transunion to update my profile.

I would like the refund processed, the account to be closed off and notification to be send to all bureas to update my profile.