Nightmare

Very bad customer service. Have to sort out an accounts issue and I have sent many emails and then I get a message to phone them. I have phoned 3 different numbers and get directed to "the correct" department but nothing happens. Last number they gave me to phone can't take my call because of high volume calls. No one has contacted me or tried to sort out my problem. I regret taking a loan from Direct Axis it's been a nightmare.