Never use DirectAxis unless you want a headache and a whole lot of frustration

I took out a loan with DirectAxis a year ago,they loan term was 5 years but I paid it off beginning of this month. On my pay day this month they debited my account even though they owed me a refund on the settlement. I called and they said they see the payment but they still want proof of payment from (LIKE *** FOR WHEN IT'S REFLECTING ON THEIR BOOKS). I did send them proof of payment a few days ago and since then they are not responding to my emails and telephone queries. As soon as I enter my ID number during the call,the phone just goes silent when it's suppose to transfer me to a consult. I guess I've been ****** by DirectAxis. Never ever use them,the service is terrible.