GF
Gcobisa F
1 reviews | Active since Jul 2011
28 Apr 2021, 08:25
My account is closed but the debit order is still active
I closed my account beginning March 2021, Direct Axis debited my account end March 2021, I requested a reversal which took about 3 weeks, again they debited my account on the 23rd April 2021. This is very frustrating, the other issue is that they take forever to reverse the payment.
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Replies (2)
DirectAxis's replyOfficial
28 Apr 2021, 14:09Hello Gcobisa, Thank you for reaching out to us. Please accept our apologies for any inconvenience caused in the process of trying to get a refund. The refund was paid out on the 21st of April already and there have been no further debits on this account as the account was closed the very same day. Please send through a bank statement that can confirm your bank account has been debited to ***. Once we have received these documents we will have our teams investigate the matter. Team DirectAxis
DirectAxis's reply28 Apr 2021, 14:09
Official
Hello Gcobisa, Thank you for reaching out to us. Please accept our apologies for any inconvenience caused in the process of trying to get a refund. The refund was paid out on the 21st of April already and there have been no further debits on this account as the account was closed the very same day. Please send through a bank statement that can confirm your bank account has been debited to ***. Once we have received these documents we will have our teams investigate the matter. Team DirectAxis
GF
Gcobisa F's updateReviewer Update
28 Apr 2021, 14:13Yes you have deducted again, same amount. I have already called DirectAxis, but as I said it doesn't help much, it takes forever for them to refund the money. A new debit went off on the 23rd April, today when I spoke to the consultant they promised to refund the money. This is very frustrating, I hope you won't do the same next month.
GF
Gcobisa F's update28 Apr 2021, 14:13
Reviewer Update
Yes you have deducted again, same amount. I have already called DirectAxis, but as I said it doesn't help much, it takes forever for them to refund the money. A new debit went off on the 23rd April, today when I spoke to the consultant they promised to refund the money. This is very frustrating, I hope you won't do the same next month.