My acc is settled and now you want to debit me for a protection policy!!!! BS!

Item: DirectAxis
Rating: 1
Author: Samantha H

My loan was settled 25/04/2018 and I received a letter confirming such...BUT....I am now going to be debited for a protection policy of R67.15 each month? Protection policy for what???? I don't have a loan with you anymore? And then you try calling the number listed and no one ever answers! This is what im going to do...I WILL REVERSE THAT DEBIT ORDER AND I WILL BE BLOCKING DIRECT AXIS FROM MY ACCOUNT! You will not be debiting my account at all!!! I have been a loyal customer and this is the treatment I receive?

Helpful (0)

Replies (3)

DirectAxis's replyOfficial

02 May 2018, 11:49

Hello, Thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis's reply02 May 2018, 11:49

Official

Hello, Thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis

Samantha H's updateReviewer Update

03 May 2018, 09:44

I have forwarded you the email and I await your reply.

Samantha H's update03 May 2018, 09:44

Reviewer Update

I have forwarded you the email and I await your reply.

Samantha H's updateReviewer Update

07 May 2018, 08:21

I am still waiting to hear back from you?

Samantha H's update07 May 2018, 08:21

Reviewer Update

I am still waiting to hear back from you?