WS
Wendy S
1 reviews | Active since Jan 2020
26 Mar 2021, 10:53
Mrs Wendy Hlophe
I've experienced a very poor client service with DirectAxis, my account was debited twice with an error from their side they, were suppose to close the old personal loan account, which they didn't ended up costing me soooo much, I've been trying to call them, no one is assisting their service is pathetic, they don't know what is treating client fairly, I wouldn't even refer them if they were the last company standing, no refund has been made till now
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DirectAxis's replyOfficial
26 Mar 2021, 12:57Hello Wendy, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused. We are aware of the system error on our side with regards to closing customers previous loan accounts. Our Support Team is currently in the process of resolving the matter. We have escalated your query onto our Escalations Team so that they can log for urgent closure and the refund that is due to you. We will let you know as soon as everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply26 Mar 2021, 12:57
Official
Hello Wendy, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused. We are aware of the system error on our side with regards to closing customers previous loan accounts. Our Support Team is currently in the process of resolving the matter. We have escalated your query onto our Escalations Team so that they can log for urgent closure and the refund that is due to you. We will let you know as soon as everything is sorted. Team DirectAxis
Best regards,