IS
Ivan S
1 reviews | Active since Jul 2020
08 Jul 2020, 14:45
Mr Ivan Slabbert
Please is there anyone out there at Direct Axis. We have been waiting for our funds that have been accidently paid over to direct axis into our loan account, we have been emailing, phoning put on hold for almost an hour at a time, cant speak to anyone and we are just been placed on hold. Maybe we must get the OMBUDSMAN involved to get refunded our own money!! This is serious, we need assistance, cant believe the service you get from these guys
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Replies (2)
DirectAxis's replyOfficial
09 Jul 2020, 15:24 Hello Ivan, We have received your review. Apologies for the unpleasant experience. The refund has been logged. Your Proof of payment is still outstanding, you are welcome to send it onto *** and we will speed up the process. We'll keep you in the loop until everything has been taken care of. Team DirectAxis
Best regards,
DirectAxis's reply09 Jul 2020, 15:24
Official
Hello Ivan, We have received your review. Apologies for the unpleasant experience. The refund has been logged. Your Proof of payment is still outstanding, you are welcome to send it onto *** and we will speed up the process. We'll keep you in the loop until everything has been taken care of. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
09 Jul 2020, 15:25 Hello Ivan, We have received your review. Apologies for the unpleasant experience. The refund has been logged. Your Proof of payment is still outstanding, you are welcome to send it onto *** and we will speed up the process. We'll keep you in the loop until everything has been taken care of. Team DirectAxis
Best regards,
DirectAxis's reply09 Jul 2020, 15:25
Official
Hello Ivan, We have received your review. Apologies for the unpleasant experience. The refund has been logged. Your Proof of payment is still outstanding, you are welcome to send it onto *** and we will speed up the process. We'll keep you in the loop until everything has been taken care of. Team DirectAxis
Best regards,