Mr Davids

I have been asking for a settlement letter now for 3 days to settle my account, every time you call the queue's are long and when you get through the line gets dropped in your face. I spoke to the Legal department, customer care department, every time they say they will send it I'm still waiting or they never return your calls. What type of call center is this, or what type of finance organization is this. Please relook at your call quality as I'm also taking this with the Ombudsman. Spend over R100 in airtime 3 days later no help useless service. I have send emails they suppose to get back to you within 48 hours, still waiting, are you DIRECT AXIS Staff sleeping there or what. Team Leader promise to call back still waiting, what management staff do you DIRECT AXIS have, don't you have customer service expectation to meet or SLA.