Most Unprofessional Service and the matter of the fact is they just don't care about there clients!!

We have had the most Ridiculous UNPROFESSIONAL SERVICE from Direct Axis, I want to bring this situation under your attention for what is worth as your Horrible amount of Hello Peter.com complaints and the terrible google reviews clearly shows that we are not your only clients feeling like this and is definitely not the only clients experiencing this. YET to say it is not bothering you very much as nothing gets done about it!! On the 14th of April 2020 Mr J Venter ID Number: *** app**** for the first time for Covid 19 assistance as so widely advertised by yourself. He took a payment reduction that impacted him severely. Within minutes we received an automated response stating thank you for the application received we will respond within 10 – 15 days. Yet no reply was received since. We resented this application on numerous occasions 4th May, 19 May x 2, 22 May, 25 May , 1 June x 3, 05 June x 2, 06 June x 3, 08 June x 2 and we even e-mailed Wesbank on 25th May and they forwarded the e-mail to you on 01 June 2020. E-mail addresses used was *** on this one Solme even confirmed receipt of the doc’s. *** was e-mailed on 10 Occasions and we even mailed it to *** on 4 occasions. NOT TO MENTION that we have phoned 16-20 times. Spoken to Abigail, Solme, Kashi. Everyone just states we will phone you back and nothing gets done!!! Or we will refer this to our supervisor. We have now used around R 2000.00 in airtime as we have to hold on for 30 – 40 minutes. Mr Venter written off his vehicle in a serious accident on the 1st April 2020 and need to purchase a new vehicle, how ever the bank request a confirmation letter that the payment holiday was accepted. If he can’t purchase the vehicle he is standing to lose his job as he needs a car to work with. We have begged, and pleaded we were nice and screamed and no one seems to care. He is also going to lose the vehicle today as the dealer can’t keep it any longer as it has been 3 weeks now. If he is to lose his job over your Pathetic service how do you expect him to pay his obligations any further, besides that if this is how you treat your loyal clients who has never missed one payment on his obligations. I rest my case and no wonder you have 2441 Hello Peter. Com complaints about similar things. Should he not get a URGENT response we will take this matter further to the media and even Cart Blanche! So Much for the Professionalism advertised so regularly on all media platforms.