Most disgusting service

<p>I've been a loyal customer of DirectAxis for many years....I've paid my loans off with not one skipped payment. They usually call me, send me letters, emails and sms's to thank me for the wonderful way I handle my account and offer me loan upon loan upon loan....I probably get a call at least once a week offering me a another loan. Last week Monday I decided to take them up on their offer....I completed the usual questions....didn't have to go into too much detail as they already had all of my information on their system so the initial appliacation went through without a hitch. I got a sms almost instantly informing me that the loan was approved. Now on the online application there is place where you can upload documents like payslips, proof of residence etc. which I've done and then the phone calls started....asking me to send outstanding documents....which I then sent to *** the calls then stopped....everytime I would send in the doc's the return email would say that the documents were received sucesfully and that there is no need to re-send them.....well it is a week en 4 days later and I'm still waiting for the call to say the loan in in the final stages and my money will be transferred. I've been phoning every 2nd day for a week and a half to find out what the outcome is and everytime they say I still need to send my oustanding doc's...which I've done...numerous times - probably 15 times now in total including to a supervisor with the name Qaanitah....I've spoken to one consultant that said to me I don't need to send any more documents, it was all received on the 12th, the loan has been approved and in the final stages....they just need to sign it off, send me a sms to inform me of this and the money would be transferred into my account 24 - 48 hrs later....that was Monday...today is Thursday....no sms's. no calls, nothing. I phoned again yesterday and guess what??? to my surprise they are requsting those oustanding documents again!!!! I asked to speak to the the supervisor and I was told she is in a meeting and will call me back within 30 minutes! I'm still waiting! What the hell is going on there Direct Axis? Is this a ****? Why are you doing this to people that pay you back on time and wothout problems - I think we need to be treated in the same manner as we handle our accounts. Why can't you deliver on your promises???? I need this sorted out TODAY!!!!</p>