Monies *******ly removed from bank

2016-01-29 DIRECTAXIS*** D 160129 removed R 710.45- from my bank account. I phoned them the same day. They apologised - an account was closed in Nov 2015 which caused an ******* removal of funds from my account.<br> I called them last week to find out why they have not paid me my money and was advised it is in process - I further advised all communication to be in writing.<br> I e-mailed them 2 days ago &amp; inquired why I should wait 10 days for them to replace the monies that they *******ly removed from my account. No response.<br> Today - 14 days later... no ;e-mail, no money....