Money paid into incorrect bank account

They paid money into my Stuttafords account and the bank account details they used was incorrect. I have been calling them over 20+ times and send many e-mails but the issue remains unresolved since the 4th September 2023, next week will be 2 months and they keep giving me different stories.

I have send them the correct banking details several times and still not resolved or any feedback. According to the PoP they send to me it clearly shows that they paid into a Nedbank account and correct bank account is with Standard Bank.

The problem with them is the fact that there are too many consultants that's reading the e-mails and it creates confusion amongst them and then they reply to me by asking for PROOF OF PAYMENT... very confusing!

This issue is a complexed one and i even suggested that ONLY one person gets assigned to handle and resolve this matter, but it seems it will never happen.

The money that was paid towards my Stuttafords account is a loan that i am repaying and i will be making the 2nd repayment in this week and YET i did not benefit from that money but i must pay!

I have spoken to a Farida last week Tuesday 17th Oct and i lost connection due to bad signal, she mentioned that ONLY the reference number used by Direct Axis was incorrect even though i have send them the correct STANDARD Bank details, they have paid into a Nedbank account but refuse to accept responsibility for the error.

When i request e-mail feedback then i will receive an e-mail that reads.. " we've been trying to contact you, please call us", they send this reply instead of proper feedback on how far the query is.

I have spend hundred of rands on cell calls by calling them almost every 2nd day and all i get told is that the matter is ESCALATED.

PLEASE RESOLVE MATTER.