1 reviews | Active since Jul 2014
misleading information
i was called by a consultant from Direct axis informing me that my insurance with Regent will be cancelled by end of may, they no longer work with Regent. i was also given different quotes from other insurance companies which were bit higher than my current premium with Regent.<br> i then refused to take out any of those quotes, i requested to be given time to look for my own insurance. i then found one which is still expensive but because i do not have a choice my insurance will be cancelled end of may i had to take it. when i called Regent today and spoke to Angela wanting to cancel Regent insurance, she was not aware of any of the information that was given to me by the Direct axis consultant and she assured me that i will remain covered by Regent as long as i am still paying my premiums, the only change is that they are no longer dealing with direct axis as a their broker. <br> <br> <br> this is a very misleading information as it is not communicated properly to the clients. i nearly went for higher premiums due to this.
Thanks for bringing this to our attention. We have escalated this internally and a consultant will be in touch soonest to assist you further.
Kind regards
DiDirect Axis Customer Relationship Management Team
Best regards,
Thanks for bringing this to our attention. We have escalated this internally and a consultant will be in touch soonest to assist you further.
Kind regards
DiDirect Axis Customer Relationship Management Team
Best regards,
