misleading customers liers,*********** stuff !!

I was offered a further loan on my existing loan on the basis of repaying the current loan... during the contract call more than 3 times i asked the consultant what this means for my existing debit order,I even asked them to tell the accounts department to call me,what i was told is that the debit order might or might not go off..and I asked her what would happen if it goes off and she said to me if it goes off the settlement will recalculate and i said to her will you then pay me an additional/refund me an amount to what you are already going to deposit and she said yes..The money paid into my account is what was quoted on the line debit order goes off i call and speak to another agent to further query and she says she will get the accounts dept to call me who have not..i call and get another agent who tells me to send my bank statements and i will be refunded...I call and get another one who tells me i was supposed to be told that a debit order is supposed to go off with no refund and they will listen to the call if it i was not informed i will be refunded,,akifa says someone listened to the call and she called me and gave incorrect info as well i then listened to the call and questioned her conclusion she knows i was given incorrect info but she wont refund me my money even if i was mislead Direct axis will not treat me fairlt as a customer yes i was **** to and i must just take a hike nothing that will benefit the fact that i am inconvinienced happen..you treat customers like trash this contract was done under false pretences i did not understand what i was signing into and i made that clear i agreed to continue with the impression that i will not pay for June and if i do i will be refunded it was a might and might not situation..a promise of a refund was made to me and it should be kept otherwise get someone to transcribe this call properly and send me the transcript dont lie again like akifa because i already listened to the call with her today..I am sure the ombudsman is interested to know how you apply TCF and on what bases the customers are taking up loans with you also the quality of advise your agents give as even the team leader **** to me about the contents of the call she said I listened to the call and when she discovered that i know what she said is not on the call she said she didnt listen to the CALL !!!